Quynh-Thu "Gigi" Doan, MD - Obstetrics & Gynecology
Office Policies

In order to make your visit as easy and smooth for you as possible, please review the following office policies prior to your appointment.

  • Privacy policies: You will review a copy of the HIPAA notice of privacy policies in the office, and the policies are also posted in the office. We will be more than happy to provide a copy at your request.

  • Scheduling appointments: We make every effort to see patients at scheduled appointment times, as we realize that your time is valuable. However, sometimes we do fall behind schedule, and Dr. Doan may be called out of the office to attend to emergencies. Our staff will attempt to notify you by telephone so that you can choose to either keep your appointment time or reschedule it.

  • Cancelling appointments: If you cannot keep your appointment, please give us at least 24 hours notice. There will be a $25 charge for cancellations less than 24 hours from your appointment. Additionally, if you will be unavoidably late for your appointment, please call us to let us know. If you arrive later than 30 minutes, we will need to reschedule your appointment. There will be a $25 charge for "no-shows" or missing your appointment without cancelling. If you miss three appointments, you will be dismissed from the practice.

  • Prescription refills: Please request new prescriptions or refill at appointments, when possible. We require 48 hours notice for each prescription refill.  Please try to call for a refill a few days prior to taking your last dose to give the pharmacy and our office a chance to order your drug.

  • Fees and payments: For services not covered by insurance, we accept cash, personal checks, VISA and MasterCard. For other payment arrangements, please speak with Priya, our biller, prior to your appointment. Your co-pay is expected prior to your office visit.  If you cannot afford your co-pay or do not bring it with you, your appointment must be rescheduled.

  • Referrals:  Many insurances now require referrals.  As these can take a while, please make sure the referral is received by our office prior to your appointment. If we do not have it at the time of your visit, you will be asked to reschedule. If you are not sure if you require a referral, please call your insurance and confirm with Priya, our biller.

  • Emergencies: Please call the office number at 281-717-4366 if you have an emergency. Dr. Doan or another doctor on call is available 24 hours a day.